Legal
Privacy Policy
Last updated: 24 October 2026
This policy explains what personal data we collect through the Dragino website, why we collect it and the choices you have. It applies to this website only; Dragino products and third-party services may have their own terms.
Who we are
This website is operated by Dragino Technology Co., Limited ("Dragino", "we", "us"). It presents our LoRaWAN, NB-IoT and IoT hardware and lets visitors request product information, pricing, samples and technical support.
What we collect
When you submit an enquiry we collect the details you enter: your name, work email, company, country, phone number, the product you are interested in and the content of your message. We also record the page you submitted from and the time of submission.
Our servers keep short-lived technical logs (IP address, browser user agent, requested URL) for security, abuse prevention and troubleshooting.
We do not ask for, and do not knowingly collect, payment card data or special-category personal data through this website.
Why we process it
We use enquiry details to answer your request, prepare quotations, arrange samples and provide technical support. This processing is necessary to take steps at your request before entering into a contract, and to pursue our legitimate interest in responding to business enquiries.
We use technical logs to keep the site secure and reliable.
How long we keep it
Enquiries are kept for as long as needed to handle the request and any resulting commercial relationship, and are deleted or anonymised when no longer required. Server logs are rotated regularly.
Who we share it with
We do not sell personal data. Enquiry details may be processed by our email and hosting providers strictly on our instructions, and by Dragino staff and authorised distributors where that is necessary to answer your request.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete the personal data we hold about you, to object to processing, or to lodge a complaint with a data protection authority.
To exercise any of these rights, email sales@dragino.com and we will respond within the period required by applicable law.
Cookies and analytics
The site works without advertising or tracking cookies. If website analytics are enabled, they are configured to collect aggregated usage data only. You can block or delete cookies in your browser at any time without losing access to the site.
Contact
Questions about this policy or your data can be sent to sales@dragino.com, or by phone on +86 755 86610829.